Ontario Soft Water
1305 Victoria St. N. Kitchener, On

519-579-0500
SERVICE.
Repair or Replace? 
The Problem: Low Water Pressure

This is a sign of failed or failing resin. The media inside your softener that collects the calcium from your water actually swells up as a result of contact with harsh chemicals added to the water to prevent bacteria. The result is low water pressure at your taps. To test the theory, bypass your softener and see if the water pressure increases. 

The Solution: We recommend that you replace the resin if the softener is newer than 10 year of age and otherwise in good shape. But if you have been experiencing other issues with the unit or if it is older than 10 years, you may want to consider a newer more efficient softener. Call for more information and pricing on resin exchanges. 

Note. Cabinet models (all in one piece) softeners, are not suitable for resin exchange. Sensor models are not suitable for resin exchange. 
Our # 1 Service Call
Some Older Water Softeners actually use as much as 4 times the salt and water of a newer model.
Identify your Softener. Shown here from oldest to newest.
This is resin. It could be gold, amber, or dark brown. It looks like sand when it comes out of your taps. If you see this anywhere, bypass your softener and call for service.
Autotrol (Petwa) 440 time clock
Autotrol (Petwa) 940 time clock
Autotrol (Petwa) 460i metered
Autotrol (Petwa) 960 metered
Autotrol (Petwa) 760 Logix Series metered Includes Ultra Max Performa
Any of the above could be in a cabinet model

NOTE. The Autotrol (Petwa) Commander Series has a white face and a red button. It's so old, we couldn't find a picture!

HomeWater SoftenersDrinking WaterFiltersRental PlansThe Iron OxSalt Free

Our # 2 Service Call
The Problem: Water Feels Hard before it regenerates

This could be any of several things. First, make sure your softener is actually metering. There will be an indicator on the face of the unit, either a red dot that flashes or a number that counts down. (If it is an old time clock it won't meter so skip this step.) If it isn't metering or using salt or regenerating at all, call for service. If it is, go on to possible solutions.. 

The Solution: Check your hardness setting. An older softener may have to be set a little higher. Move your hardness up 5 grains. Next, check your water level in the tank. If it looks high, you may have an air leak, call for service. If it is low or normal, make sure the salt is loose and not packed into a solid block. Finally, regenerate your softener manually two times in a row, and this will charge 100% of the resin bed. Your cold water should be soft right after, but remember your water heater may take several days to exchange. If these things don't solve your problem, call for service.

Note. There may be water running in the house that is so slow it isn't metering. This will cause your softener to go beyond the capacity before it regenerates and your water will go hard. Check for running toilets, humidifiers and reverse osmosis units.
Service Calls in Kitchener, Cambridge, Guelph and Waterloo $60. This will be credited back to you if you purchase a new softener.

Service Calls outside of the Kitchener area are $80. 
Canature Pro Series metered
Clack EcoMax metered
Clack  metered Could have 3, 4 or 5 buttons
Our # 3 Service Call
The Problem: Reverse Osmosis Not Producing Water or Running Too Slow.

Your filters need to be changed yearly and the membrane somewhere between 3-5 years. Failure to do so will result in slow water flow or production. It can also cause fittings to leak if plugged filters cause back pressure on the housings.

The Solution: If you have changed your filters recently, or if the unit is newer than 1 year old, do this: First, open the faucet and let all the water run out. Now pick up the storage tank. If you feel water in the tank, that's your problem, probably low pressure. If the tank is empty, your problem is low or slow production. To pressurize your tank, turn off the water, disconnect the tubing and unscrew the small cap on the bottom of your tank. Use a pressure gauge and a bicycle pump to pressurize your tank to 7 or 8 psi. If the problem is NOT the tank, take your filters out one at a time to see if you can identify the filter that is holding up production. Replace that filter. Also if you have an older unit, open and close your saddle valve several times to make sure water is actually entering the unit.

Note. Sometimes your R/O produces "milky" or "cloudy" water especially after a filter change. This is just air and will clear up by itself.
Hope those tips help.  But if you still need a service technician, give us a call. 
Don't see your softener? Don't worry, give us a call and we'll try to help. Or attach a picture to your email.